Shipping policy

Shipping Policy – Elitefashion

Last Updated: 19 October 2026

At Elitefashion, we are committed to delivering your orders safely and efficiently across India. This Shipping Policy explains how we process, ship and deliver orders placed through our website, https://elitefashion.co.in.

1. Order Processing Time

Orders are generally processed within 1–3 business days after the order is confirmed and payment is verified, where applicable.

Orders placed on Sundays, public holidays or during promotional sales may require additional processing time.

Order processing may take longer during festivals, high-demand periods or unforeseen operational disruptions. We will make reasonable efforts to keep customers informed of significant delays.

2. Shipping and Delivery Time

After dispatch, estimated delivery times are as follows:

Metro cities: 3–7 business days.
Other cities and towns: 5–10 business days.
Remote locations: 7–12 business days.

These timelines are estimates and may vary depending on the delivery location, courier service, weather conditions and other factors.

The estimated delivery date displayed at checkout or communicated with your order will apply where relevant. Any agreed delivery commitment and applicable consumer rights remain unaffected.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected products, eligible orders or promotional offers. Any minimum order value or other conditions for free shipping will be clearly communicated on our website.

No undisclosed shipping charge will be added after an order is placed.

4. Order Tracking

Once your order has been dispatched, we will provide tracking information when available.

You can use the tracking link or tracking number to check your shipment status through the applicable courier service.

If you have not received tracking information within a reasonable time after dispatch, please contact our customer support team.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, house or flat number, street, locality, city, state, PIN code and contact number.

If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned to us.

Please contact us as soon as possible if you notice an address error. Address changes may not be possible after dispatch.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and orders, subject to availability at checkout.

For COD orders, customers should ensure that the recipient is available to receive the package and pay the amount shown on the order.

COD availability may vary by PIN code, courier service and order value.

7. Delayed or Undelivered Orders

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of courier disruptions, severe weather, public holidays, incorrect addresses or other circumstances.

If your order has not arrived within the estimated delivery period, please contact us with your order number so that we can help check its status.

Nothing in this policy limits any remedies available under applicable Indian law for non-delivery or failure to meet an agreed delivery commitment.

8. Incorrect, Damaged or Missing Items

Please inspect your package after delivery.

If you receive a damaged product, an incorrect item or an order with missing items, contact us as soon as possible at alih685401@gmail.com.

Please include your order number and, where available, clear photographs of the package, shipping label and product.

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

9. Failed Delivery and Returned Shipments

A delivery attempt may fail if the recipient is unavailable, the address is incorrect or the courier cannot reach the delivery location.

Where possible, the courier may attempt redelivery or contact the recipient.

If a shipment is returned to us, please contact our support team to discuss the available options. Any additional shipping charges will be handled in accordance with the terms disclosed before purchase and applicable law.