Return, Refund, Cancellation and Exchange Policy

Last Updated: 19 October 2026

At Elite Fashion, we aim to provide quality products and a smooth shopping experience to our customers across India. Please read our Return, Refund, Cancellation and Exchange Policy carefully before placing an order.

This policy applies to purchases made through our online store and is subject to applicable Indian consumer protection laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.

1. Return Policy

We accept return requests within 7 days of delivery for eligible products, subject to the conditions mentioned below.

To qualify for a return, the product must generally be unused, unworn, undamaged and returned with its original tags, packaging and accessories, wherever applicable.

Returns may be requested for the following reasons:

• The product received is damaged or defective.

• The wrong product, colour or item was delivered.

• The product is materially different from its description or advertised features.

• A return is requested for a change of mind, where eligible under the product-specific return terms.

Change-of-mind returns are subject to the applicable product return terms. However, nothing in this policy excludes any return, refund or other remedy required by applicable law.

2. How to Request a Return

To request a return, please follow these steps:

1. Email us at alih685401@gmail.com within 7 days of delivery.

2. Include your order number, product name and reason for the return.

3. Attach clear photographs or videos showing the issue, if the product is damaged, defective or incorrect.

4. Wait for our return instructions before shipping the product back.

Our team will review your request and provide the next steps. Please do not send a product to an unconfirmed return address.

3. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery and notify us as soon as possible if the product is damaged, defective, incorrect or materially different from its description.

We will review the complaint and arrange an appropriate remedy, such as a replacement, repair where applicable, return or refund, as required by law and the circumstances of the case.

Customers will not be charged return shipping costs for verified damaged, defective, incorrect or misdescribed products where the applicable law requires the seller to bear those costs.

4. Non-Returnable Products

Certain products may be excluded from change-of-mind returns where the exclusion is lawful and clearly communicated before purchase.

A product will not be excluded from an otherwise legally required remedy merely because it is listed as non-returnable.

If you have questions about the return eligibility of a particular product, please contact us before placing your order.

5. Exchange Policy

Exchanges may be available for eligible products, subject to stock availability and the applicable product terms.

To request an exchange, email alih685401@gmail.com with your order number and the reason for the exchange.

If the requested product is unavailable, we will discuss the available alternatives or refund options applicable to your order.

6. Order Cancellation Policy

Customers may request cancellation before the order is dispatched by contacting us at alih685401@gmail.com. Phone Number : 8179793775

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact our support team for assistance with the available options.

Cancellation requests will be handled in accordance with applicable law. We will not impose cancellation charges where prohibited by law, including applicable charges relating to unilateral cancellation by the seller.

If a prepaid order is successfully cancelled, the eligible refund will be initiated to the original payment method or processed through another lawful method agreed with the customer.

7. Refund Policy

Refunds will be processed after the return or cancellation has been reviewed and any necessary inspection has been completed.

Once a refund is approved, we will initiate it within a reasonable period and within any applicable legal or payment-provider deadlines.

• Prepaid orders: Refunds will generally be issued to the original payment method.

• Cash on Delivery (COD) orders: We will coordinate with the customer to arrange an appropriate refund method.

• Cancelled orders: Eligible payments will be refunded in accordance with the cancellation terms and applicable law.

• Damaged, defective or incorrect orders: Refund or replacement options will be handled according to applicable consumer protection requirements.

The time taken for the refunded amount to appear in your account may depend on your bank or payment service provider.

If your refund has not been received within the communicated timeframe, please email us at alih685401@gmail.com with your order details.

8. Return Shipping Charges

For approved change-of-mind returns, the customer may be responsible for return shipping costs where this is clearly disclosed, agreed to where required, and permitted by applicable law.

For products that are defective, damaged, incorrect or materially misdescribed, return shipping costs will be handled in accordance with applicable law.

No provision of this policy limits any mandatory consumer rights.

9. Grievance Redressal

We are committed to addressing customer complaints fairly and promptly.

For any concerns relating to returns, refunds, exchanges, cancellations or product quality, please contact our support team.

Email: alih685401@gmail.com Phone :8179793775

Please include your order number and a clear description of your concern so that we can assist you efficiently.

Where required under applicable law, complaints will be acknowledged within 48 hours and redressed within one month of receipt.

Grievance Officer: 12-1-551 , asif nagar syed ali guda hyderabad 500026

Business Address: 12-1-551 , asif nagar syed ali guda hyderabad 500026

Contact Number: 8179793775

Grievance Email: alih685401@gmail.com

10. Consumer Rights

This policy is intended to operate in accordance with applicable Indian laws and regulations. It does not restrict any statutory rights or remedies available to consumers, including those relating to defective products, deficient services, misleading descriptions, non-delivery or other violations of applicable law.

For further assistance, please contact us at alih685401@gmail.com. Phone : 8179793775

Thank you for shopping with Elite Fashion.